Returns & Refunds Policy

Store: Fresia Caban
Company: FRESIA CABAN, LLC
Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln, Greenacres, FL 33467, USA

📅 30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

✅ Eligibility

To be eligible for a return:

Item must be in the same condition you received it.
Must be unworn/unused, with all tags, and in the original packaging.
Receipt or proof of purchase is required.

✉️ How to Start a Return

Email us at Fresia-Caban@hotmail.com with your order number and photos (if applicable).
If your return is accepted, we’ll email you a return shipping label along with detailed instructions.
Ship the package to: 401 Bennington Ln, Greenacres, FL 33467, USA.

⚠️ Items sent back without first requesting a return will not be accepted.

🛠️ Damages & Issues

Please check your order immediately upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us right away. We will review the issue and make it right.

🚫 Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized products (special orders, engraved or made-to-order jewelry)
Personal care goods (e.g., beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

If you’re unsure whether your item is eligible, please reach out to us before purchasing or returning.

🔁 Exchanges

The quickest way to receive the item you want is to return your current product. Once the return is accepted, place a new order for the replacement item.

🇪🇺 European Union – 14-Day Cooling-Off Period

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unworn, unused, with tags, in the original packaging, and include proof of purchase.

💳 Refunds

We’ll notify you once your return has been received and inspected.
If approved, your refund will be issued to your original payment method within 10 business days.
Your bank or credit card company may take extra time to post the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at Fresia-Caban@hotmail.com.

+1 774 466 6494 · Fresia-Caban@hotmail.com