❓ Frequently Asked Questions (FAQ)

Store: Fresia Caban
Company: FRESIA CABAN, LLC
Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA

📦 1. Where is my order?

You can track your order using the tracking number sent to your email once your package ships. Please allow up to 48 hours for updates to appear.

⏱️ 2. How long does processing take?

Orders are usually processed within 1–3 business days, excluding weekends and holidays.

🌍 3. Do you ship internationally?

Yes! We ship worldwide. Delivery times and costs vary depending on your location.

🔄 4. What is your return policy?

We accept returns within 30 days of delivery for unworn/unused items in original packaging with tags.

🔁 5. How do exchanges work?

Return your item for a refund or credit, then place a new order for your preferred product.

💔 6. My item arrived damaged — what should I do?

Please email us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue promptly.

💳 7. What payment methods do you accept?

We accept all major credit and debit cards, along with other secure payment options displayed at checkout.

💍 8. How should I care for my jewelry?

Keep jewelry away from chemicals, perfumes, and prolonged moisture. Store in a soft, dry pouch when not in use.

🧾 9. Can I change my shipping address after ordering?

Unfortunately, we cannot change addresses after dispatch. Please double-check your details at checkout.

💰 10. Will I be charged taxes or duties on my order?

International customers may need to pay import duties, VAT, or customs fees. These are the responsibility of the buyer.

📧 11. Will I get an order confirmation?

Yes, you’ll receive an email confirmation after placing your order and another once it ships.

🎁 12. Do you offer gift packaging?

Yes, we offer elegant gift packaging options. You can select this at checkout or contact us for assistance.

🔒 13. Is shopping on your website secure?

Absolutely. We use SSL encryption and trusted payment providers to ensure your personal data is safe.

🛑 14. Are sale items returnable?

No, all sale and clearance items are final sale and cannot be returned or exchanged.

📏 15. How do I know my ring size?

Our rings follow US standard sizing. If you’re unsure, we recommend visiting a jeweler for precise measurement.

⏳ 16. What if my package is delayed?

Delays may happen due to customs, weather, or carrier issues. If your order hasn’t arrived after the estimated time, contact us for assistance.

🛠️ 17. Do you offer repairs?

Yes, we review repairs on a case-by-case basis for manufacturing defects. Please contact us with photos.

🎫 18. Can I use multiple promo codes?

No, only one promo code can be applied per order unless otherwise stated.

🛒 19. Can I cancel my order?

We can attempt to cancel if the order hasn’t shipped yet. Once dispatched, it can only be returned per our return policy.

📩 20. How can I contact customer support?

You can reach us at Fresia-Caban@hotmail.com or call us at +1 774 466 6494. We aim to respond as quickly as possible.