Help Center

Store: Fresia Caban
Company: FRESIA CABAN, LLC
Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA

Last updated: September 13, 2025

📩 Contact Us

Need help with an order, product, or policy? Our team is here to assist you.

Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Mailing Address: 401 BENNINGTON LANE UNIT B, LAKE WORTH, FL 33467

❓ Frequently Asked Questions

Click a question to view the answer:

Where is my order?
How long does processing take?
Do you ship internationally?
What is your return policy?
How do exchanges work?
My item arrived damaged — what should I do?
What payment methods do you accept?
How should I care for my jewelry?
Can I change my shipping address after ordering?
Will there be taxes or duties on my order?

📦 Orders & Tracking

Order confirmations and shipping notifications are sent directly to your email.
Tracking numbers may take up to 48 hours to activate after dispatch.
If tracking shows “delivered” but you can’t locate your package, check with household members or neighbors, then contact the carrier. If unresolved, email us for assistance.

🚚 Shipping

Shipping options, rates, and estimated delivery times are shown at checkout.
Delays may occur during peak seasons or due to severe weather conditions.
For region-specific delivery timelines, see our Shipping Information page.

🔄 Returns & Exchanges

Return window: 30 days from delivery for eligible items.
Items must be unworn/unused, with tags, and in original packaging.
To start a return, email Fresia-Caban@hotmail.com with your order number.
For exchanges, return the item for refund/credit, then place a new order.
See full details in our Refund & Return Policy.

💍 Sizing & Care

Sizing: Rings follow standard US sizing. Visit a local jeweler if you’re unsure of your size.
Care Tips: Store jewelry separately in soft pouches, away from moisture and chemicals.
For plated jewelry, avoid friction and do not use abrasive cleaners to maintain shine.

💳 Payments

We accept major payment methods as displayed at checkout.
Prices are listed in USD unless otherwise noted.
Taxes, shipping, and duties (where applicable) are calculated at checkout or upon delivery.

📑 Policies

For more details, you can review our full policies: