Store Policy

Store: Fresia Caban
Company: FRESIA CABAN, LLC
Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA

Last updated: September 13, 2025

📖 Overview

Welcome to Fresia Caban. These policies outline how we manage orders, payments, shipping, returns, exchanges, promotions, and customer data.
By placing an order, you agree to these policies and our Terms of Service.

🛒 Orders & Cancellations

Order confirmation: You’ll receive an email when your order is placed and again when it ships.
Processing time: Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Cancellations: We can attempt to cancel an order before shipment. Once dispatched, the order can only be returned per our Return Policy.
Address changes: Please double-check details at checkout. Packages cannot be rerouted once dispatched.

💳 Payments & Pricing

Prices are displayed in USD unless stated otherwise and may change without prior notice.
Taxes, shipping, and duties (if applicable) are calculated at checkout or on delivery.
By paying, you confirm you are authorized to use the selected payment method and that the details provided are correct.
We reserve the right to refuse or limit orders at our discretion (e.g., suspected reselling or unusual activity).

🚚 Shipping

Options, rates, and delivery estimates are shown at checkout based on your destination.
Tracking details will be emailed once your order ships (please allow up to 48 hours to activate).
P.O. Boxes / APO / FPO: Available for many items but subject to carrier restrictions.
Risk of loss: Transfers to you once the package has been handed to the carrier.
During peak seasons or severe weather, transit times may be longer.

🔄 Returns & Exchanges

Return window: 30 days from delivery for unworn/unused items in original packaging with tags.
Start a return: Email Fresia-Caban@hotmail.com with your order number and reason (include photos if damaged).
Non-returnable items: Customized jewelry, gift cards, and hygiene-sensitive products.
Exchanges: Please return the item for a refund/credit and place a new order for the replacement.
EU customers: You may have additional rights under the 14-day cooling-off period.

🛠️ Warranty & Defects

Damaged/incorrect items: Report within 48 hours of delivery with photos of the item and packaging.
Manufacturing defects: Each case will be reviewed individually for possible repair, replacement, or refund.

🌍 Taxes, Duties & Customs

International orders may incur import duties, VAT, or brokerage fees upon arrival. These charges are the responsibility of the customer.
Customs inspections may delay delivery. Please check your local import regulations before purchasing.

💎 Product Info & Care

Product colors and details may vary slightly due to screen settings and lighting.
Jewelry care: Avoid exposure to chemicals, perfumes, and prolonged moisture. Store items in a dry, soft pouch.
Handcrafted items may include slight variations, making each piece unique.

🎁 Promotions, Discounts & Gift Cards

Promo codes must be entered at checkout and cannot be combined unless specified.
Discounts do not apply to taxes, shipping, or excluded products.
Gift cards are final sale and non-refundable.

🔒 Privacy & Security

We handle your data in accordance with our Privacy Policy and Cookie Policy.
These documents explain how we collect, use, and safeguard your information, as well as your rights regarding personal data.

📩 Contact

If you have questions about an order or our store policies, you can reach us at:

Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA