Shipping Info

Store: Fresia Caban
Company: FRESIA CABAN, LLC
Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA

Last updated: September 2025

⏱️ Order Processing Times

Orders typically ship within 1–3 business days after you receive your order confirmation email.
Processing excludes weekends and public holidays.
If additional time is required (e.g., stock verification or personalization checks), we will notify you by email.

💲 Shipping Rates & Delivery Estimates

Shipping options and costs are shown at checkout, based on destination, service level, and package weight/size. Estimated delivery windows are provided by carriers and begin once your order ships.

Typical Delivery Estimates:

United States: 3–8 business days (expedited options may be available).
Canada: 6–12 business days (customs may affect timing).
Europe: 6–15 business days (varies by country).
Rest of World: 7–20 business days (dependent on destination and carrier).

Note: Estimates are not guaranteed. Weather, customs, peak periods, and local conditions may cause delays.

🔎 Order Tracking

You’ll receive a shipping confirmation email with your tracking number once your order has shipped.
Please allow up to 48 hours for tracking to activate.
If tracking does not update after a reasonable period, contact us for support.

🏠 Address Changes & Delivery

Please ensure your shipping address is correct at checkout.
We cannot redirect parcels once dispatched.
Missed deliveries may be reattempted, held at a local facility, or returned per the carrier’s policy.
If a package is returned due to an incorrect or undeliverable address, reshipment costs may apply.

📦 P.O. Boxes / APO / FPO

We can often ship to P.O. boxes and APO/FPO addresses, but some services are limited by carrier rules, weight, or size.
For time-sensitive or oversized items, we recommend providing a street address.

🌍 International Shipping & Duties

International shipping options are available at checkout.
Duties, taxes, and import fees (including VAT) are the customer’s responsibility and may be collected upon delivery.
Customs inspections may extend delivery times. Please check local regulations before ordering.

🚫 Shipping Restrictions

Certain items may not ship to some destinations due to carrier rules, customs regulations, or material restrictions (e.g., batteries, aerosols).
If an item cannot be shipped to your address, we will notify you to arrange an alternative or issue a refund.

📭 Late, Lost, or Damaged Packages

Late deliveries: If the delivery window has passed, please allow 2 extra business days before contacting us.
Lost packages: If tracking shows no movement or “delivered” but not received, contact us within 7 days for a carrier investigation.
Damaged packages: Please send photos of the packaging and item within 48 hours of delivery so we can assist with a replacement or refund.

🎄 Holidays & Peak Seasons

During busy periods such as holidays or major sales, both processing and delivery times may be longer.
We recommend placing orders early to ensure timely delivery for special occasions.

📩 Contact Us

If you have questions about shipping or need assistance with an existing order, please contact us:

Email: Fresia-Caban@hotmail.com
Phone: +1 774 466 6494
Address: 401 Bennington Ln Unit B, Greenacres, FL 33467, USA